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SHIPPING AND DELIVERY INFO
Holiday Returns
Original purchases made between October 24, 2021 and December 11, 2021 will be accepted as returns through January 24, 2022, even if past the 45-day return policy normally in effect for all merchandise. (Excludes Apple Care plans)
myNavyExchange.com ships to all 50 United States, U.S. territories, and APO/FPO /DPO addresses.
We also ship OCONUS direct to select stores via DHL for faster delivery. For the latest update view the Ship to Store drop-down menu in the shipping section of the checkout process.
Shipping and Delivery Estimates:
Shipping costs are a flat rate based on the shipping method selected.
*Business days are Monday - Friday, excluding holidays.
Items larger than 50" and/or weighing more than 75 pounds can take up to 4 weeks for delivery.
While most stores will utilize the Customer Service area for Pick/Up, we recommend checking the Find a Store page for your store (located on www.mynavyexchange.com at the top of the page to the left of the image of the cart). This will indicate where your Pick/Up order will be located as well as store hours and directions.
You will be charged for your order at time of Pick/Up.
Please note: At the time your order is placed, an authorization is placed against your available credit for the amount of the purchase. While you are not charged, these funds are reserved for this purchase.
There are several ways to cancel an order. You may call the Customer Service team at the store where you would have picked up your order or, if you are visiting the Store, stop by the Customer Service area and advise an associate that you wish to cancel your Pick/Up order. Please have your order number available to facilitate the process. It can be found on your “Ready for pickup” email.
Simply bring the item(s) back to your nearest Navy Exchange. Please present your “Ready to pickup” email as proof of purchase and to expedite your return. If you are unable to access an NEX store, please contact our Customer Care Center team by calling 877.810.9030. They are open and available 24 hours a day, seven days a week (except Christmas Eve and Christmas Day).
Refunds will be credited against your original form of payment. Should the original form of payment no longer be available, store will issue an NEX gift card for the value of the return.
Please note: While we process your return immediately upon receipt in store, most banks take up to 5 business days before you see the credit on your account.
Order Online & Ship-To-Store
myNavyExchange.com is happy to offer this service to its customers.
- Place your order on www.myNavyExchange.com as you normally would.
- During checkout (Shipping), select Ship to Store as your shipping option and select a store you would like to pick it up at.
- When you come to your NEX Customer Service center to pick up your order, present your DOD ID and your order confirmation email to the NEX associate.
- If you have listed a designated person to pick up your order, they must bring a DOD ID and the order confirmation email.
- See participating store locations here > >
- That's OK! You can designate someone else to pick up your order during the checkout process.
- The designated person must bring 1) a DOD ID and 2) the order confirmation email with them to pick up the order.
- An alternate pick up person must be identified during the checkout process. Failure to do so will require the person placing the order to pick up the order.
- This service is only available for select products - if you do not see Ship-To-Store as an option during checkout, you have items in your cart that are not eligible.
- Ineligible items include (but are not limited to) HAZMAT items such as perfume and nail polish.
- Please reference your tracking information in the email you receive when your order has shipped. Once it has been delivered, your order is eligible for pickup from the designated location.
- Ship-To-Store is only offered at select CONUS and OCONUS NEX locations.
- The Ship-To-Store shipping method is only available on the myNavyExchange.com full desktop site and is not available via the myNavyExchange.com mobile site.
- A $45 surcharge is applied for items deemed by carrier as over weight or over sized
- Surcharges will be noted on the checkout or information page for each item.
- Surcharges will still apply during all sales, promotions, and special purchasing offers.
- Items identified as HAZMAT by carrier (including fragrances) may only be shipped by ground and CANNOT be shipped to APO/FPO/DPO addresses.
- Items that are oversized, weigh over 70 pounds, or contain lithium batteries can only be shipped to the 50 United States and U.S. territories, NOT to APO/FPO/DPO addresses.
- We currently use Federal Express, DHL, and the U.S. Postal Service as our shipping providers.
- The most appropriate delivery method will be used depending on the weight, shipping destination, and shipping method for your package.
- APO/FPO/DPO and U.S. territories orders are shipped via standard delivery only (USPS Priority)
- Free returns to any NEX store - Fast and Easy!
- Mail it back to myNavyExchange.com – simply use the prepaid return label included in your order, place it on the box, and drop off at your local USPS. If there was an issue with your order, you will not be charged for the return shipping. If you simply changed your mind, a $7.95 restocking fee will be reduced from your refund.
- For OCONUS orders, please return items to your local NEX store.
- Please allow up to 14 days for your return to be processed. Refund to your credit card account may take up to 2 billing cycles.
- The following items are non-returnable: altered or tailored uniforms, WGACA/Luxury Vintage merchandise, pre-paid cards, music, phone and gift cards.
Your NEX Customer Service Representatives are available to help 24/7. If you have any questions about our shipping policies or need assistance with an order, please contact us by phone from the U.S. at 1-877-810- 9030, from overseas at 001-877-432-1736 or by e-mail.
