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Who can shop at the Navy Exchange?
- For a detailed listing of who is permitted to shop at the Navy Exchange, please see our Authorized Shoppers page.
Can I bring a guest into the Navy Exchange?
- Due to force protection issues, each local command has different policies. Contact your local exchange for details. Guests are not authorized to make purchases.
Can I buy merchandise to sell to someone who is not an authorized patron?
- No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a Navy Exchange. Navy Exchange Manual Pub. 145, para. 4207(4).
Can I place a special order for merchandise from the Navy Exchange?
- Yes. Special Orders can be placed to meet your special needs at the Customer Service Desk at your Navy Exchange for a variety of manufacturers, from shoes to major appliances and furniture. A twenty-five percent deposit will be required when you place your Special Order. To view listings of what's available, click here.
Can I buy merchandise to sell to someone who is not an authorized patron?
- No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a Navy Exchange. Navy Exchange Manual Pub. 145, para. 4207(4).
Can I make a Navy Lodge reservation via the Internet?
- Yes. Navy Lodge Reservations are available for your convenience. Please visit the Navy Lodge section of this site.
Can I order military uniforms via the Internet?
- Yes. Navy and Marine Corps Uniforms are available for your online shopping convenience. Visit our Online Uniform Store.
Does the Navy Exchange have a loyalty or rewards program?
- Yes! It is called My Navy Blue Rewards!
What is My Navy Blue Rewards?
- My Navy Blue Rewards is a way for our customers to earn rewards by shopping online at myNavyExchange.com. For every $500 spent on myNavyExchange.com (after discounts and coupons and before shipping charges and surcharges), you will receive a $10 reward via email that is redeemable online. Customers are eligible to earn rewards during the following periods:
- October 30 through January 28 (Reward distribution: February)
- January 29 through April 29 (Reward distribution: May)
- April 30 through July 29 (Reward distribution: August)
- July 30 through October 28 (Reward distribution: November)
- Signing up for My Navy Blue Rewards is easy! If you have already created an account on myNavyExchange.com:
- Sign in to your account on myNavyExchange.com
- Choose "My Profile" under the "My Account" dropdown
- Provide your email address under Communication Preferences and click "Yes! Email me sales, promos, and events"
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If you have not already created an account on myNavyExchange.com:
- Click sign in/register in the upper right hand corner of myNavyExchange.com
- Create your account using your DOD ID# (or use the last 4 of your SS# and birthdate)
- Click "continue" to access your profile
- Provide your email address under Communication Preferences and click "Yes! Email me sales, promos, and events"
Is this site secure?
- This site uses secure encryption technology to safeguard your credit card and personal information. Secure Sockets Layer (SSL) encryption, used on myNavyExchange.com, is the best identity safeguard technology available today. This layer of protection maintains the safety and security of sensitive information when completing online transactions.
Where is the closest store? What hours are they open?
- In order to locate a store near you, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state, enter country if OCONUS, and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s address, telephone number and hours of operation.
How do I find a store’s phone number?
- In order to find a store’s phone number, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s telephone number.
How do I contact Customer Service?
- Our premier customer service center is open 24 hours a day 364 days a year (closed on Christmas Day) to answer questions, assist with placing an order or resolve any issues you may have encountered. For callers in the United States, please call (877) 810-9030. For callers located OCONUS, dial 001-877-432-1736. You can also email our customer service team by clicking on Customer Service at the top of any page and clicking on Send an Email under Contact Us Today.
How do I sign up to receive Navy Exchange mailings?
- You may sign up online. Simply register at www.myNavyExchange.com and select to receive flyers and emails in the My Profile section under My Account.
Why do I have to provide an email address for flyer sign ups or to create an account on www.mynavyexchange.com?
- By creating an account using your email address at www.mynavyexchange.com, not only do you have access to Navy Exchange quality goods at a savings online, but you can also manage all your communication preferences in your Account online. Communication preferences include receiving promotional emails and physical and digital flyers from Navy Exchange.
What emails will I receive?
- You are in control of what emails you want to receive. After registering online, you will receive a welcome email with more information on how to select the type of emails you would like to receive. In addition, we send order confirmation and shipping confirmation emails. In order to receive special offers, coupons and promotions, please sign in to your account on myNavyExchange.com and choose “My Profile” under the “My Account” dropdown menu. Simply provide your email address under Communication Preferences and click “Yes! Email me sales, promos and events.” Don’t forget to scroll down and click on the navy blue SAVE button!
Does the Navy Exchange offer a price matching program? YES!
- Advertised Item
• A NEX cashier will match any advertised price reduction up to $100. An NEX supervisor must authorize a price match over $100. Customers may ask for a price adjustment at any cash register in the store. The advertised priced may be presented in the form of a printed ad or a mobile marketing device, such as a cell phone or smart phone, from a local competitor. Photographs of an item taken with a cell phone or smart phone will not be accepted.
- Verbal Challenge
• We will also accept a customer’s verbal price challenge for an item with a price difference of $10 or less. You don’t need to bring a copy of a competitor’s advertisement for items under $10.
- Guidelines
• Overseas NEXs will match the pricing of current mail order catalogs and e-commerce sites from Sears, J.C. Penney, Walmart and any other comparable commercial retailers with e-commerce sites. Freight charges (standard shipping rate and any surcharges, if applicable) are to be added to the competitor’s retail.
• The NEX Price Match Policy is relevant to service and retail departments with the exception of fine jewelry, automotive parts, automotive labor and service, gasoline and special orders.
• A price match challenge pertaining to alcohol can only be accepted from within the same state.
• In the services departments, the merchandise or service must be the same brand, manufacturer, model number, processing method and service time as the item or service performed by the NEX.
• The new NEX price will be exactly the same as the competitor’s price.
• Prices are matched after any NEX savings coupons have been deducted from original price. This is not applicable to manufacturers’ vendor coupons. However, a manufacturer’s coupon cannot exceed the retail price of the product (no cash back).
• The NEX will match the shelf pricing on any wholesale club merchandise for an identical item.
• Local market area is defined as the geographic area shopped by local NEX customers, generally not beyond a 20 mile radius.
• If a competitor’s ad includes the quantity a customer can buy at an advertised price, then the NEX will maintain the same quantity limitations when the NEX meets the ad price.
• If a competitor’s advertisement indicates “limited quantities,” the NEX will not match the price.
• The NEX will match a competitor’s promotion of a free gift card or financial gift card with the purchase of an item if the identical item is available for purchase from the NEX.
• The NEX will match a competitor’s in-store instant rebate amount with the purchase of an identical item from the NEX.
• Double and triple coupons, clearance, percent and dollar off items, flea market sales, going out of business sales and commissary prices are excluded from the NEX Price Match Policy.
• The NEX will not match the price of another retailer’s item if that item includes a price reduction involving a manufacturer’s or retailer’s mail-in rebate.
